IAA Credit Union wanted a website that provided an excellent user experience for their members, and also was better at convincing them to take action. We created a design that provided call-to-actions at every step of the process. Every page offers ways to take that next step in the process, whether that be calling in, chatting with a representative, or filling out a form/application. The last of these options being the most common. IAA Credit Union has been creating their own forms using our online Form Builder, so they are able to easily create new online forms to add to the website whenever they want. Also, besides just providing the next action, we use several tools throughout to prove to members what kind of experience IAA Credit Union provides. Testimonials give a glimpse into another member's encounter's with the credit union. We provide specific examples that are related to the product or service the user is currently viewing. It was a treat to work with IAA Credit Union's team to bring this website redesign live to their members.
IAA Credit Union's website has gone on to win recognition from: